This is the worst Car rental service I have ever had. my experience was horrible as they claim that the reservation holds good only for 2 hours from the time of your booking. if for any reason you come later than 2 hours, they consider it as a "no show" and won't provide any refund. And were not willing to help since I booked this via Expedia, who is also at fault. These clauses are never clearly highlighted in the agreement and were reluctant to provide any kind of help or support. Absolutely want to make monies for wrong reasons and doesn't provide any assistance when you are a traveler from a different state. Absolutely HORRIBLE!! don't book unless you are ready to throw away your monies.