Another case of failure to return the deposit. Paid a deposit of £1500. Returned the car on time no issues with the car and signed off as returned in good condition, right amount of fuel etc. Told refund of deposit would be made in 14 days as they needed to check there had been no tickets issued against the car while on hire. FYI they don’t need to hold the deposit because if there was a ticket they could give the driver’s details to the authorities and forward the ticket on. 21 days pass and no refund. Tried calling them multiple times but company refused to answer and cut me off. Eventually got through. Company accepted refund was due but that it takes 14 working days. When pointed out that wasn’t what they originally said and that in any case 14 business days had already passed they then claimed their admin staff had been on holiday and this had delayed payments by a week. Clearly a lie. Although the company trades as Surprice Car Rentals the deposits are paid to a different company. Looks like a scam set up. Have reported it to my credit card company.