Driver was rude did not meet us in the airport arrivals halls as contracted. He was waiting for us at DEPARTURES NOT ARRIVALS, when I questioned him, he informed me it was "My job to find him" as he could not park at terminal C, I said other companies came in with name cards for their customers, he said "we don’t do this" The car seat booked with Holiday autos was not provided and we had to prove we ordered one. We also was charged £50 for cross border driving which is NOT in my contract to pay. Now we have also been sent an email to pay £100 for a car seat stain, which we have complaint to MasterCard resolutions.The car was already dirty with stains and the baby car seat we eventually received after one hour of waiting, was filthy, but we had to clean the seat for the our baby.In total from landing and leaving the airport it took nearly 2 hours