Katowice Airport - October 2019. Very SurPriced with additional 'damage' charges. Luckilly I had extra excess protection but the approach was very unproffessional. Quick check of the vehicle condition when picking up but then extremaly detailed when returning (yes I can tell- more than 70 rentals in 10 years and this was by far the worst experience). There was potentially a tiny dent that I was extra charged for 1050 PLN but during the vehicle return the lady even pointed several super micro scratches only visible against sun reflection- the type of scratches that could be caused by soft cloth polish... Looks they take advantage by getting hands of your excess and when I started to question the potential damages the lady said quite ironically '... but you said you have extra cover...' It simply tells it all- Avoid them at any costs, better pay more at the beginning to a professional company.