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Tomasz Z
Be aware of surpricecar at Madeira.They are giving you wrong information so later they will charge you for extra things.We have been informed that car don't need to be clean on return( it wasn't very dirty anyway) and later we have been charged 55 euros for little bit of hoovering.So rental was cheap but then extra 55 euro to pay. One more think the agent told us that car is ok (we cleaned what we could when we find out he want to charge us) and all deposit will be return.After 2 or 3 days I noticed that we have been charged anyway even when he clearly said we are not going to be.I can only call that a lie. Before renting I was informed that I don't have to clean the car.Only on the return your guy said that need to be clean, so I cleaned it as good as I could.I couldn't go to car wash because I had a flight in 1 hour.If your employee would say on the start of renting that car need to be clean then I would clean it.He misinformed me and then charged me. When he was dropping me and my family to the airport( in the same car) he said that we will get all money back because car is ok now.I don't know what don't you understand here.It was lie and my wife is a witness.Don't tell people do not clean the car and later charge for dirty car.Very unprofessional. One more think.Staff very rude, didn't help with luggage, we had 4 bags, baby buggy and car seat and a baby.Still no help.
5 years ago
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surprice car rental has a 1.2 average rating from 499 reviews

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