I had to give one star to be able to write a review, but I don't think Swale are worthy of one star. The experiences I've had over the past ten years in arranging a boiler service have been far from satisfactory. If I had had a problem I would not feel confident that it would have been sorted efficiently and I will not be renewing a contract with them when my warranty expires next year. I get the impression that they either have too many customers for their staff to manage, or they are incompetent, or their system of operating is poor. I have again today experienced a situation which should not have happened and I am a very unsatisfied customer.