One of the worst companies. Their engineers tell lies. They say they come to your property while u are waiting all DAY. No one turns up. They take pictures of ANY flats entrance,except yours to say that they came to yours. I am waiting 3 days for emergency service,because of having venerable person in the house. The absolutely worst company. If it was possible to give 0 star rating, it would still be too much for this company. Why is this company still allowed to have council contract when they are just SO unprofessional? I have had their workman sat in his van for 10 minutes on his phone, got out & went to the side of his van. Got back inside & drove off. Not even bothering to ring the bell. I saw this from my window. I rang the council to tell them what had happened, they rang swale & was told that No one was home!!??. It took 3 appointments for someone to come & do the gas safety check.