One star is too much for such an unprofessional company which operates on deception and does not value human rights. They capped my meter knowing well that they didn’t give me and appointment. Their system doesn’t show the appointment I made and they failed to attend nor does it show their so called 3 attempts appointments before they cap the meter so on what basis did the engineer cap my meter? To make matters worse after attending my property and capping my meter leaving me with NO hot water at all, they refused to send an engineer to uncap my meter today and the refused to put me on the phone to their manager. This company is unprofessional and does not regard or value human life or right. I will take this to the press and social media and further.