A Gas and Boiler service appointment was made by them which they cancelled the week before the appointment time. They rebooked the appointment, which I only found out about, by a text they sent me, saying their service engineer would be attending the following week. I sent them back texts and emails saying it was not convenient, I wouldn't be in and "The earliest I will be available is from 19 July 2023.", but they said they had to do it on this day. Even though I had contacted them to say I would not be home, the engineer turned up and left a card saying that I was not in for the agreed appointment, AGREED BY WHOM, CERTAINLY NOT ME. The card has a new appointment date of 29/06/2023, which I told them I couldn't do. Tried to rebook on their so call portal, but said no dates were available, even before I put in a date. What is it with this company, is this their way of making money by turning up for appointments which they know the person is not going to be in and then charging? SWALE APPOINTMENTS TIME SHOULD BE MADE WHEN IT'S CONVENIENT FOR THE CUSTOMER. Some of us do actually work and can't just take a day off because you've decided it's OK for you. P.S. I did write a good review about you sorting out my boiler after nearly a year but will be amending/deleting that.