They were supposed to install a new heating unit in January. It is now nearly November. They either don't show up, or they show up with the wrong part or they show up and say they now need to carry out an assessment to see which part is suitable. Then they tell me they will contact me, once that part has been delivered. Then they contact me to say they now have the spare part and could I call back and select option 2. Of course they know fully well that their phone system doesn't even work so you can press option 2 until the cows come home. It's an absolute nightmare trying to contact them and you will spend hours on the phone. No idea how these cowboys manage to get contracts. As others have reported here, they are totally dishonest thieves and liars