Its been 12 days and i’ve been left with no heating or hot water. I have 3 children, 2 are under 5 and are classed as vulnerable. The first appointment the engineer wouldnt even look at the boiler because it chucked out the smallest amount of hot water (which was the last time it did that might i add). The next appointment i was at my childs school when they turned up, i asked if they could wait 5 minutes as i was round the corner he said ‘ill see what i can do’ and buggered off. Was then not given an appointment until a week later to be told at 6pm that the engineer wouldnt be coming as he called in sick. Its the next day and im on the phone on hold (have been for the past hour) because the engineer yet again has not turned up. Its going to be -4 degrees tonight. We’re going to freeze our tits off. Thanks Swale, from your frozen customers.