This company is a total shambles in the way they treat customers ion urgent matters like npo hot water or heating. They book appts after you have taken time off work and do not even bother to call to say they will not be able to come. Very unprofessional shoddy company. I will be writing to the HA to check their reviews and get other quotes from other professional establishments to service their customers. After all, we are paying. We should have reviews of these firms to see hpow they are and if not up to standard residents can choose another company. Have a choice!! It is now 10.30pm at night and no one has turned up or messaged to say not coming. I have an 82 year old mother staying wiuuth me and it made no difference especially when their engineer messed up and the heating was not working. All weekend with no heating or hot water . I will be making a formal complaint to HA and Swale Heating