We have been with this company for a few years now and so far they have turned up on time for our annual boiler service and the couple of minor repairs were completed in good time. However this years service and repair to a leak coming out of the overflow pipe, booked for 28th February 2024, was cancelled at short notice as the engineer was sick. Last years appointment for our service was cancelled for the same reason! The engineer came on 12th March but did not have the correct part. The next earliest available appointment was today 5th June. The engineer fitted a new valve which stopped the leak. However, an hour after he had left I checked the new valve to find a leak which which was dripping onto my floor inside the cupboard that houses the boiler. I used WhatsApp to message Swale assuming the engineer would come back to rectify the issue. Their response was they would send an engineer in SIX days, 11th June to ' look into the slight leak'. I contacted them again to complain and they said I had told them the leak was containable which hadn't. They are now looking into sending someone if they have a cancellation. It probably just needs the joint tightening slightly but I'm not going to touch it for obvious reasons.