Absolute cowboys, the state of the job is awful, the bottom cover can't be fitted the state of the installation was at best awful, a newly decorated kitchen was left with damage to a new cooker, the fool managed to drill through a Internet cable, I as a electrician have drilled thousands of holes over the years never once have I not checked or damaged wiring if you complain you get so cocky idiot mark basically because we didn't see him do it we can't prove it so they have no liability, my wife cleaned the thing before he arrived the was no damage, warning if you let these mugs in your property watch them like a hawk better still look for a reputable company these have always been know for incompetence and dishonesty bitter past experience with them tells me that, if my wife had told me in advance it was swale doing the work I would have stuck with the old boiler I have tried to upload photos of the abortion unfortunately they won't on this site but I will upload them on other review sites as a warning to others what they can expect