I will be honest, it was a pig of a job to get my boiler fixed and back working, however, it is now working. Furthermore, it wasn't the ability of the engineers (they were top lads under immense pressure to deliver the amount of jobs they needed to complete everyday), it wasn't the admin lot (they were a pleasant team that were also under pressure to give the level of service they needed to deliver that they would expect themselves), it wasn't even the director (Derek, a top lad under pressure to keep his company afloat in ridiculous circumstances, and his employees working, which is caused by the car-crash of governments we all have to deal with). I too wanted to shout at someone to get the job done - BUT... it wasn't Swale Heating - they get 5 starts - this muppet show in Westminster get minus 5 stars for so many reasons... So please shout at the correct people!!! I mean it when I say thank you and well done Swales Heating!!!