Sent emails to Swale Heating about bad experience with them...was told my complaint was passed to manager. I hadn't heard anything for whole month, so I persued second time, was told same thing...my complaint was passed to manager. Again hadn't heard anything back bout three weeks. So I persued third time, oh what a surprise, was told same bloody thing...my complaint will be passed to the manager...and guess what, 7 days later still ain't heard bugger all!!!....cowards that's what you are can't be bothered to face your customers and sort out problems YOU caused!