I reported a fault in December 2024. The engineer came out and told me the thermostat needed replacing. A date for the engineer to return with the parts was booked along with a service to be carried at the same time. The service engineer arrived but only to service the boiler. I had to wait for another engineer to replace the thermostat. When he arrived (beginning of January) he had the wrong part. It’s now the end of January and I have heard nothing from them. The online chat doesn’t work. Phone calls join a queue that are not answered, you get cut off! The online portal will not let me book an appointment because the existing repair job is still open! The online chat doesn’t work either. Awful service