I am a SSE customer and these are the main service engineer company. There customer service is absolutely shocking. The original visit from the engineer in April said there was a part on the Boiler tank needed re placing. They would arrange another visit and re place. The call never happened. I rang Swale direct only to get an answer machine on numerous occasions. Left full details no call back. I reported another fault direct to SSE with promise of call back from Swale to arrange an appointment. to date over nearly a week and 6 caĺls later. I have raised official complaint with SSE. Swale donr work weekends and by the looks of it there call back service doesnt work during the week either. I have suggested to SSE that they bin this complete shower as will look at taking my contract elsewhere. Shame that Swale seem to be ruining other businesses as well as there own. How is Swale still in business is beyond me. Very Very poor steer clear of them