My boiler broke down on the Friday 04/01/2019 the engineer came out on sat 05 & said the pump had gone the would have to order the part but couldn't place the order till Monday 07. I put my immersion heater on so we had hot water Friday evening but the water was cold Saturday. I asked the engineer to look at the immersion heater as if wasn't working either. He looked at it & said " it's not working as it hasn't been wired to the electric's. He said he couldn't do it as he wasn't qualified. I rang swale heating only to be told " we don't wire it to the electric's as part of the installation. A new one was fitted by swale last year. We were left with no hot water or heating for 5 days. We had electric heaters & a gas fire but no way of getting hot water. Discusting service.