We have an annual service plan which includes an annual boiler service. In three years Swale have failed to notify us for our annual service and we have to chase them every step. We have LPG so need an LPG trained engineer last year they sent a non LPG engineer out. This year we chased for appointment only to have them cancel twice! On 3rd appointment the engineer literally didn’t have a Scooby doo about our boiler, when I asked him what time the settings were for he said he had no idea it had a clock!..hardly filled me with confidence!..he checked if any leaks, tested hot water and left. Next morning woke to plenty hot water but no heating!..Phoned Swale obviously angry as was only a routine service and boiler was working perfectly up to day of service!..Phoned up and after usual 20 minute wait to get through they were going to send same man the next day..Eh no, I don’t damn well think so says I...I finally got to speak to the regional manager and he sent someone out to me within the hour who sorted the problem caused by the incompetent man from day before. We will now be cancelling our service agreement with Swale and will find a local company who can offer a decent service.