Overall, this is a reliable company to purchase guitars online. I deducted one star because their 55 point inspection is exaggerated and primarily non-existent. When you purchase a guitar to be delivered, it will be packed properly and arrive on-time in new condition if you're buying brand new. However, any manufacturer defects will most likely not be discovered by their Quality Control team even though they claim to thoroughly review the guitar. If you are mechanically savvy with guitars, then it's still worthwhile to order. I can say that they are very good at handling returns and refunds, so I am fine with buying from them. I would just ask that they actually perform or improve their 55 point inspection prior to shipping. In my opinion, the Les Paul Modern is the best electric guitar for the price. It as the maximum features and produces quality sound. I've tried SG Muse, PRS, Fender and other brands, and the Modern gives the best sound for the gifted listener and those that demand the best features.