“I ordered my first new les paul from sweetwater.com and overall the experience was OK. The free shipping was nightmare with fedex. It started out with email saying it had shipped when in fact it had not. It appears sweetwater generates shipping email simply when a lable is created not when the item is actually in the shippers hands. That is on sweetwater. Fedex did take the pony express route getting the guitar to me which was 1 week from placing the order and the outer shipping box appearance made my heart sink when I saw the damage. The guitar was undamaged.
After purchasing the guitar I was assigned a sales engineer. This is where sweetwater gets the 3 stars. I am creeped out by this guys picture appearing in each email and every time my search brings up sweetwater on the internet. I feel like I am being cyber stalked every time I go to sweetwater.com and I am forced to deal with this guy?? Now I don't shop there because of this.”
“The most knowledgeable staff I have encountered and the best customer service I have ever experienced. I highly recommend them to any musician, beginner to rockstar!”
“I had a horrible experience getting speakers. First off, after I ordered, they waited 3 weeks to charge my card... I never heard anything about the order, nothing until a month later. Finally got it delivered, by then I had found other speakers.
The Sales Engineer I dealt with was incredibly rude. Saying he left me a voicemail, to which I had called back and they never responded. I then had to pay to return the speakers.”
“I ordered a guitar rack for my son for Christmas and when it arrived it was filthy and scratched up. I paid for a new rack and I can't believe a company would scam a consumer by sending a used rack yet charging a new rack price. Thank you Sweetwater for ruining my son's Christmas, it's the only thing he received.”
“F-Sweetwater. I Paid $3399.00 for a Gibson Songwriter Acoustic.
Has a defective bridge, per Guitar Center.
Sweetwater say it’s my fault, leaving it in the Gibson Case, with Dehu bags, they sold to me. They say it needed some moisture. Derek Spaulding in Sales.
If you want to get screwed, this is your place. I wouldn’t buy pics from these sorry SOB’s”
“I was looking to buy entry level synthesizer the joke term sales engineer was too busy with coworker clowning with camera total sale probably was going to be under $500 but there’s plenty of companies That’ll take my money”
“For the 2nd time, I placed an order from Sweetwater for a gift for my son (1st time it was for my husband) and have ended up scrambling to purchase the same gift elsewhere due to issues with their processing. I received the order confirmation back right after I placed the order and nothing was amiss. 3 days later I checked to make sure the order was still going to be delivered in time (before Christmas) and my order number doesn’t pull any info up on the website. I emailed, and then (panicked) called the customer service line an hour later. They “have no record of my order.” That’s weird since I replied to the email confirmation I received from Sweetwater 3 days ago. The guy was pretty non-chalant about it. This is my Christmas present for my son, and it wasn’t going to arrive even though they sent me an order confirmation. And this is the 2nd time this has happened to me with Sweetwater. Shame on me for letting it happen twice. Sure, they’re really nice when the order goes as planned but if you really need to know that the order you place will be delivered, you’re better off using another vendor (which I did, and my order will get here 12/23 which is cutting it way closer than I like, thanks to Sweetwater).”
“My sales agent is ok but in general it seems like once the sale is made they don’t want to be bothered. I called tech support one day and spoke to a guy named Vinny. He sounded like I had just woke him up and couldn’t gimme clear answers except to refer me back to my sales agent if there were any problems with the guitars I purchased. I spent several thousands dollars on guitars over the past few months. My sales agent is not in the tech department. The technicians are in the technical department. In any event with the amount of money I spent there are several departments that need more customer service training. Sales and tech support being the main 2 in my opinion. Thank you”
“Rahmonn reached out shortly after I placed my order to let me know that one of my items was on back order. He gave me an update the following week and offered to ship my items separately to insure my son has something to open on Christmas morning. He was super friendly and helpful! I will shop here again simply because of how he treated us!”
“Ordered some products then the next day A representative reached out and said they were sold out & products would not be available till January and wanted to know if I still wanted them. I let them know I did. They reached back out two days later saying their was a glitch in the website and I could not have the products for the price I purchased them for. I was fished to their website to buy the products on a sponsored advertisement from Google. False Advertising is Illegal. My Wife has got me gear from these guys for years. I have advised her and she will no longer make purchases through them”
“Thier sales engineers are very helpful and go the extra mile to make sure you get the instrument you want. In my case I wanted a red Les Paul Standard but had specific preferences on the grain and weight. Payton helped dial that in for me.”
“I'm an ex-pro drummer from the '60s and '70s now living out where Jesus lost his shoes, and I'm nowhere near a drum shop. Sweetwater has been tops in all categories. Pricing is competitive, ordering is easy, their stock is huge, and it's easy to get someone on the phone for support. (Try getting ANY support from Roland, for example.) My contact there is Aaron Regenold, and he's been very helpful and accessible. Just today he called to confirm my latest order of drum stuff had shipped. I've used Sweetwater for 12 years and I've never been let down. I don't understand most of the negative reviews. This outfit is the best.”
“Purchased a used Crumar Mojo Classic with 2 year "warranty." Only four gigs later, there's an issue, and just to have it evaluated, I have to ship it at my own expense; no option was given for local evaluation or servicing. Will not be making any more purchases from Sweetwater.”
“After investing with this company I found out that they were scammers please don't invest with them and also stay away from there agency after they had frozen my account I decided to report to authority and then I came across Mrs Bruce Nora who is a recovery agent I got in contact with her and she guided me through the process, within few days, my money was recovered to me in total.
If you where a victim of scam and was unable to make withdraw or your account was blocked get in contact with: b__r__u...c__e__n__o__r__a__254__(A__T)__g__m__a__i__l__.__c__o__m
Or call on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“I switched the Sweetwater because of the pricing and the fast shipping usually within three days but lately shipping has taken far longer than that.. It starts out UPS and they can take up to four days then they handed off to the postal service and that can take up to another four or five days before I get it.. it starts out UPS and they can take up to four days then they handed off to the postal service and that can take up to another four or five days before I get it I would rather pay for shipping and get it in a timely manner than free shipping with the long wait.. I seriously doubt I will order from Sweetwater in the future I’ll probably go back to Amazon..”
“I'm a customer, not frequent, but a customer. I reached out twice to get information about service, once to my sales advisor and once to the general contact, and never got a response. I guess they only care when I put the credit card info into my cart and hit the "buy" button. Dissappointing.”
