My husband is a drummer and wanted a new crash cymbal. I knew what brand to get but not much more than that. The cymbal I order was back ordered so I got a message from Victor to see if he could help me find something comparable. I called back and spoke with Eric. We'll let me tell you, customer service is alive and well at Sweetwater. Eric is a drummer and was so helpful, patient and understanding. He helped me find a perfect replacement that was in stock And made sure it arrived in time for my husband's birthday at no additional charge. My husband couldn't be happier with his new cymbal and praised Sweetwater for the awesome customer service! Thank you Sweetwater for your help making my husband's birthday a very happy birthday!