In my experience, their inspection process is almost worse than worthless. I say this because I recently received a poorly setup instrument from them that I had to pay a local luthier to sort out. Sweetwater's response was that a few duds are 'bound to slip through' and that they'd 'make it right next time' (i.e., on my next purchase.) I have received poorly setup instruments before, but not that were obviously defective that I couldn't simply have replaced by the seller (either Musician's Friend or the manufacturer directly). In fact, Fender's Customer Support is so good, that I only by Fender items directly from them now.