My sales agent is ok but in general it seems like once the sale is made they don’t want to be bothered. I called tech support one day and spoke to a guy named Vinny. He sounded like I had just woke him up and couldn’t gimme clear answers except to refer me back to my sales agent if there were any problems with the guitars I purchased. I spent several thousands dollars on guitars over the past few months. My sales agent is not in the tech department. The technicians are in the technical department. In any event with the amount of money I spent there are several departments that need more customer service training. Sales and tech support being the main 2 in my opinion. Thank you