For the 2nd time, I placed an order from Sweetwater for a gift for my son (1st time it was for my husband) and have ended up scrambling to purchase the same gift elsewhere due to issues with their processing. I received the order confirmation back right after I placed the order and nothing was amiss. 3 days later I checked to make sure the order was still going to be delivered in time (before Christmas) and my order number doesn’t pull any info up on the website. I emailed, and then (panicked) called the customer service line an hour later. They “have no record of my order.” That’s weird since I replied to the email confirmation I received from Sweetwater 3 days ago. The guy was pretty non-chalant about it. This is my Christmas present for my son, and it wasn’t going to arrive even though they sent me an order confirmation. And this is the 2nd time this has happened to me with Sweetwater. Shame on me for letting it happen twice. Sure, they’re really nice when the order goes as planned but if you really need to know that the order you place will be delivered, you’re better off using another vendor (which I did, and my order will get here 12/23 which is cutting it way closer than I like, thanks to Sweetwater).