I ordered a Marshall 1960AHW cab back in April of 2024. This item has been on my wish list for years so I was psyched to finally have placed the order. Three months later I finally received the cab. To my dismay upon opening the box cabinet had multiple flaws and damages. Cracked back corner, tolex tear on the back, dented front face and additional small tolex tears on front. I contacted Sweetwater immediately. My sales rep convinced me to hang on to the damaged cab while Sweetwater received a replacement one. I was promised I would be getting a replacement. Long story short every month since they keep changing the ETA on when I will finally get a replacement. They blame it on Marshall. To be honest I feel they sold me a b-stock item as new. They have not responded to my last email in regards. Customer service manager handling my case has changed twice since opening case.7 months after I am still waiting on my replacement cab and stuck with a damaged item. Very disappointed with what should have been a dream purchase. If they don’t make this right this will be my last purchase from Sweetwater.