I recently purchased my first PRS guitar, a DGT Semi-hollow body. This review is not about the guitar; it's about my Sales Engineer. Adam recently became my Sales Engineer after his predecessor advanced on to another position at Sweetwater. I was admittedly reluctant at first because Dan had been just absolutely stellar. Never had I experienced such passionate customer service before, so when Dan told me he was moving on, I was very apprehensive. I did not expect the sales engineer who replaced him to be nearly as attentive and responsive as Dan had been. However, my first interaction with Adam made me realize that Sweetwater values customer service as much as do. Adam sold me that PRS guitar, and because he owned one, he was able to speak informatively and provide a professional opinion. Adam worked hard for this sale. I wanted it yesterday and the shop was a bit backed up with pleck'ing guitars, so I had to wait my turn. I was not happy about that, but Adam really handled that very professionally. I wasn't testing him, but he exceeded every expectation. When a company hires good people, you get good results. Adam, you would make Dan proud. Thank you for your professionalism and your passion for music. I look forward to more business down the road.