I’m writing to share my frustrating experience with Swiggy, which might help others make a more informed choice. I recently ordered boondi laddoo but received methi laddoo instead, a significant mix-up. I immediately reported the issue and provided photographic evidence, yet there has been no satisfactory resolution. This is the second time I've faced such negligence from Swiggy without any follow-up or remedy. Given the lack of effective support and resolution from Swiggy, I strongly recommend considering Zomato instead. My experiences with Zomato have been more reliable, with prompt service and better customer care. Don’t risk your order with Swiggy—choose Zomato for a more dependable food delivery experience.