Embarrassing Organisation This organisation is a sham. All good at pretending to be a major dealership / Group, but after-sales care is nothing short of embarrassing (Northampton); kind of what you would expect from Phil Mitchell's Cars in Eastenders. Partner bought a car online for a sizeable sum of money, after watching the targeted detailed advert/video. Upon delivery (and after multiple assurances by the sales team - all recorded), there were at least an additional 19 other cosmetic faults with the car, some of which will require full replacement (advice from the main local dealer / garage). Despite a week of promises, a week of "we'll get this car to our garage to put right", a week of raising expectations of a courtesy car......nothing what so ever has change. Not a single thing! The issue has been escalated to the 'Brand Experience Manager', who instead of calling back last night (as promised) after yet another failed attempt of getting anything resolved, is actually not in office today! When trying to get through to someone who can help, can hear the comments made about the situation (you did not realise the call had been connected), which if you are reading, is not us playing politics, and it is not funny!!!!! This is about you seemingly unable (or unwilling) to act like a respectable dealership / Group you claim to be. Despite not actually signing for the delivery of the car, the saga continues, but avoid if you can!