“Sytner Maserati Ascot is outstanding. People make the difference in any business…the delightful way I was treated throughout the customer journey was simply the best. A big shout out to Nicola John - Sales Specialist - her light touch and interest in truly getting to understand my requirements was the reason I ended up buying a stunning Maserati Granturismo Trofeo. Sytner you should be very proud of this team!!”
“Looks like we had a lucky escape ….
Very nearly bought a £28k car but had a bad feeling about it so we pulled out .
Paid £1 k reserve fee which looks like we have lost as we keep getting fobbed off .
Would avoid like the plague”
“From the first day that I went to view the car ( that I eventually bought) I was very impressed with Sytner.
It was stress and hassle free from day one. I went along with my son to help me decide.
I didn’t buy the car straight away as I needed to have a think about it, I did go back and purchased the car because I wanted it but just as important to me was that the sales guy I dealt with ( Charlie Barry ) did not pressurise me in any way.
One of the managers ( James Pryor) was also very helpful in setting up the sale and explaining things to me….extended warranty and a maintenance plan as well as paintwork protection. It was good to go over it a second time as Charlie had already explained these optional add on’s to me.
When I picked up the car Charlie and James were just as helpful and friendly and went over some things with me that I needed clarifying
I shall be recommending Sytner to friends and family for sure.
John.”
“Beware buying a car from this company.
Bought a BMW from Nottingham branch. While looking over the car I asked the salesman who was pleasant enough if the car came with two keys. He replied yes. I liked the car and decided to go through with the purchase. After sitting down and going through all the paperwork. Signing over the new v5 and taxing the vehicle online and paying £19k . He then produced a bit of paperwork conveniently at the end which stated there was only one key. By this point it was too late to go back as everything else had been done. I have complained about this to head office and they say tough you signed the document agreeing to one key. Well I would never of gone through the purchase if he hadn't lied to me to get the sale. That document should of been one of the first documents to be signed. Now I'm going to have to fork out £400 for a new spare key.
Secondly the car had 3 run flat tyres and one cheap Chinese non run flat brand on it. In all fairness they did get that changed at a later date.
Their warranty is only useful if you live in the area. I live two hours away and asked the question what happens if I break down. I was told that the car would have to be recovered back to themselves for them to honour their warranty. This isn't useful when I finish work at 2 am in the morning. I can't see my breakdown company doing that.
Finally. After 3 months of phone calls and emails. I constantly get fobbed off with lies or excuses. They make a big deal on their website about there 135 point inspection. Looks really impressive. I have never received this report. The salesman on the day couldn't show me as the car was brought down from their Sheffield showroom. I was told he would email to me the following morning. It's been near on 3 months and I still haven't received it. I honestly don't think one has ever been done on the car. Because their experts carrying out the report would of picked up the tyre situation. Instead of lies and going around in circles. I wish they would just tell the truth and say that their inspection was never carried out.
It's a shame they treat customers like this. I would expect it from a garage where a car might be worth 2 grand. But spending close to 20k with them. Their attitude very much is take the money and screw anything else afterwards.
Anyway just though I would warn any future customers with the problems I've had and que the generic response from Sytner saying they are disappointed to hear about my experience. Trying to save face.”
“Received offer (valid for 14 days) Sat 26 Oct, confirmed via telecon yesterday morning 10.30am (Sun 27 Oct), advised same day car sold. From the reviews below, looks like I had a lucky escape !”
“Embarrassing Organisation
This organisation is a sham. All good at pretending to be a major dealership / Group, but after-sales care is nothing short of embarrassing (Northampton); kind of what you would expect from Phil Mitchell's Cars in Eastenders.
Partner bought a car online for a sizeable sum of money, after watching the targeted detailed advert/video. Upon delivery (and after multiple assurances by the sales team - all recorded), there were at least an additional 19 other cosmetic faults with the car, some of which will require full replacement (advice from the main local dealer / garage).
Despite a week of promises, a week of "we'll get this car to our garage to put right", a week of raising expectations of a courtesy car......nothing what so ever has change. Not a single thing!
The issue has been escalated to the 'Brand Experience Manager', who instead of calling back last night (as promised) after yet another failed attempt of getting anything resolved, is actually not in office today!
When trying to get through to someone who can help, can hear the comments made about the situation (you did not realise the call had been connected), which if you are reading, is not us playing politics, and it is not funny!!!!!
This is about you seemingly unable (or unwilling) to act like a respectable dealership / Group you claim to be.
Despite not actually signing for the delivery of the car, the saga continues, but avoid if you can!”
“I really do not know where to start with this dealership . It is a super posh garage with a lovely cafe and the people on the ground are lovely. The Aftersales service is sooooo bad and I have had some really appalling service . The latest experience was so bad I threatened to sue . That aside , even their valeting is just disgraceful . They cleaned half the back seat but not the other because it had blanket on it . Boot untouched . These little things tell you how much they don’t care ! I wouldn’t dream of buying a car from them because one knows that one wouldn’t get any help post sale . Their response below is a typical PR response which many companies use . It is standard and they have no desire or intention of helping and they do not give a flying F about customer satisfaction or service . I am genuinely stuck because I want to change my car - but don’t want to have to deal with them again .”
“Buying BMW 4 has come with ongoing issues. I always gave Maidenhead BMW the benefit of my patience. Then I am told we can't fix your vehicle stop start, EGR Cooler issues noise, air con. Maidenhead BMW Aaron tried to give me the vehicle sounding like tumble dryer. I see all the so called great reviews from other customers. But none the customers had my experience for number of years. Darren Williams CEO of Styner talks of the customer services are of exceptional importance OF quality. I was very ill with cancer, Maidenhead BMW made me travel, then tried to return the vehicle even worse than received. NOW NOT FIXABLE. They cannot fix there vehicles. More than fifteen times to fix the same issues. It's just not good enough. Not even an apology.”
“Once again this dealership has canceled my service booking for the third time and told me I can re book or arrange my own transport as a customer has failed to return the only loan car they have on site.”
“Disgraceful customer service. I ordered a brand new car in Jan 2021, waited nearly two years for delivery then they cancelled the contract and just refunded my deposit. If I have to order the same vehicle again I’ll be £10k out of pocket given the price rises since my original order. They just don’t care about customers or contracts!”
“I bought a BMW M4 Comp online on 31 July 2022 from Sytner Leicester, was told it was in showroom condition and in fact was the centrepiece of there own showroom, travelled from Kent to Leicester to pick it up and to say I was disappointed was an understatement, the car had damage to the front bumper, rear bumper, drivers door, alloy wheels & was dirty, salesman Denil Chauhan had not got the plates ready or filled it up as promised. I had negotiated a £350 discount on a £40k purchase and the discount meant it had to be invoiced on the last day of the month, so sales manager walks over, promises to get the car brought back to Leicester on a low loader, loan me a car, repsray both bumpers completely, touch up the door, have the car professionally valeted by an outside company as their on site detailers we’re not very good apparently, providing I paid for the car that day, foolishly i did ! Sytner put it in writing to say what they would do, subsequently set a collection date of 19th August and a few days later cancelled it saying it was too expensive for them to do what they had promised. They did give me the option of someone driving it to Leicester putting 250 miles on the car for no reason which I turned down, they then asked me to drive for an hour to another Sytner Dealer and they would carry out the work there, again not what we agreed on the contract.
I contacted BMW Uk thinking they would intervene but they were as useful as a chocolate teapot.
Sytner Leicester have now offered a full refund, I am just awaiting confirmation that all my related costs for the return will be met, I am sure they will send this however, it remains to be seen if they are actually telling the truth this time, the truth and Sytner BMW seems poles apart.
Buying a new car should be an occasion to be enjoyed, knowing what I do now I would suggest to anyone reading this that you walk away if the car is not 100% acceptable to you, lies are easy and cheap to the Car dealers.”
“So i thought this was just sytner group merc cheltenham but looks like sytner in carlisle and even ringing mercedez benz themselves have given me the worst customer experience i have ever had in 30+ years of buying stuff, not just cars. There attitude to me as a customer was disgusting to even having one of their salesman gloating on the phone while i was trying to make a complaint. I wish it was just 1 thing that was the issue but everything i have gone to them with each time the customer service was appauling. I will never deal with this organisation again and if i can keep my friends, family and work colleagues away from mercs i will. Yes i know everyone's experience is different and am sure there are loads of happy people but this is my experience and mine alone. 0 out of 10 for customer service..never ever use again...and when they send you reviews around customer service you never ever hear back so whats the point...I was asked to send contact details so they could discuss my issues and never even got back to me.. Appauling service”
“Terrible company, they bodged a repair on my BW M5 leaving me with a £12,000 repair bill. The car was like a boomerang, spending more time at Sytners than in my driveway. The sales staff are pushy and only want to deal with you if you want to take out finance.”
