Beware buying a car from this company. Bought a BMW from Nottingham branch. While looking over the car I asked the salesman who was pleasant enough if the car came with two keys. He replied yes. I liked the car and decided to go through with the purchase. After sitting down and going through all the paperwork. Signing over the new v5 and taxing the vehicle online and paying £19k . He then produced a bit of paperwork conveniently at the end which stated there was only one key. By this point it was too late to go back as everything else had been done. I have complained about this to head office and they say tough you signed the document agreeing to one key. Well I would never of gone through the purchase if he hadn't lied to me to get the sale. That document should of been one of the first documents to be signed. Now I'm going to have to fork out £400 for a new spare key. Secondly the car had 3 run flat tyres and one cheap Chinese non run flat brand on it. In all fairness they did get that changed at a later date. Their warranty is only useful if you live in the area. I live two hours away and asked the question what happens if I break down. I was told that the car would have to be recovered back to themselves for them to honour their warranty. This isn't useful when I finish work at 2 am in the morning. I can't see my breakdown company doing that. Finally. After 3 months of phone calls and emails. I constantly get fobbed off with lies or excuses. They make a big deal on their website about there 135 point inspection. Looks really impressive. I have never received this report. The salesman on the day couldn't show me as the car was brought down from their Sheffield showroom. I was told he would email to me the following morning. It's been near on 3 months and I still haven't received it. I honestly don't think one has ever been done on the car. Because their experts carrying out the report would of picked up the tyre situation. Instead of lies and going around in circles. I wish they would just tell the truth and say that their inspection was never carried out. It's a shame they treat customers like this. I would expect it from a garage where a car might be worth 2 grand. But spending close to 20k with them. Their attitude very much is take the money and screw anything else afterwards. Anyway just though I would warn any future customers with the problems I've had and que the generic response from Sytner saying they are disappointed to hear about my experience. Trying to save face.