I read a review about Tajima Direct in the Angling Trade e-news. Knowing the author of the review, Kirk Deeter, to be a straight shooter, and a guy who wouldn't compliment a product if he didn't mean it, I decided to spend less than $90 for Oakley sunglasses lens replacements through Tajima rather than another $200 on a new pair. On Thanksgiving night, I sent an inquiry to Tajima seeking information about my specific pair of sunglasses, expecting a reply the following Monday, after the holiday. Less than 15 minutes after I sent my inquiry, I received a response from Jacob, co-owner of Tajima. With my questions answered, I paid for the new lenses. It took 11 days for me to get my lenses, which included Jacob sending me an empty box with a free shipping label, me shipping my glasses back to Tajima, and Tajima sending me my repaired glasses. And this amazing service was during the XMas shipping rush. The lenses are a prefect match, and high quality. I'll send in a second pair of sunglasses for lens replacement in the near future. Good people and high quality product. No, I'm not family, I'm a real customer