Simple and easy process. Jacob was in contact with me throughout the whole process. I was a little unsure at first (sending in my new glasses and trusting they'd return) just because I'd never heard of the company or done anything like this before. But they've definitely exceeded my expectations. They will be the first company I turn to for my prescription lenses from now on! As far as the lenses they're great! They seem better than the last pair I had that I ordered through the sunglass company's website. I did catch a rock riding my motorcycle and have a small scratch but that's expected. Well worth the time and short wait.