Absolutely terrible customer service. Whether by phone or live chat you just hear the same stock phrases over and over again and are guided through a useless troubleshooting procedure. If you call again, they insist you do it again. Huge delays while India tries to talk to UK engineers (engineers are OpenReach and excellent) and no actual interest in solving problem. Live chat and phone calls very slo w and disinterested operatives read soulessly off a script and don't listen. Was without WiFi for days and wasted hours trying to get them to understand. Avoid at all costs.