TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,547 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Terrible Service Terrible Service – Charging for 6 Months Without Providing Broadband! I've been paying £26 per month for the last 6 months, yet TalkTalk has not provided any service at all! Every attempt to contact them has been a nightmare. Customer service is useless – They ask for a PIN code and phone number, only to respond with "we are closed now." Live chat is a joke – You wait for over an hour, only to be told that their tests show "everything is fine" when clearly, I have no internet at all! Impossible to book an engineer – Even when I try to escalate, they make it extremely difficult to get a technician out to fix the issue. I’ve been paying for nothing for half a year, and TalkTalk refuses to acknowledge the problem or provide a solution. Avoid this company at all costs!”

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Posted 1 week ago

“Please never use this company. Customer service is pretty much non-existent. They refuse to let you terminate. No compensation for not having WiFi. And even when the wifi did work, it was awful. You can only really speak to Bots or people that pass you onto another team.”

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Posted 2 weeks ago

“Awful customer service. Despite several attempts to fix a problem on my account, that made pay more than I needed (convenient!) because I couldn’t renew, nobody bothered chasing. You miss a call from them and it’s game over. You repeat your story again and again. Every time someone tries and every time you’re sent to another department. Cancellation is a nightmare. Jumping between departments, forcing you to call them so they can bully you into staying. Stay away from them.”

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Posted 3 weeks ago

“I would have give Talk Talk a - 5 stars if I could there customer service is dreadful. You get pushed from 1 department to another and noone takes responsibility or leads . Even when you make a complaint it is not handled an you repeatedly get lied to get you off the phone . No one cares .”

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Posted 3 weeks ago

“Absolutely awful. Two weeks trying to get my internet up and running and when you do eventually get to speak to someone, you can’t understand them as they are in India. Terrible service. I’m leaving now to go WITH EE”

Helpful Report

Posted 3 weeks ago

“Avoid this company at all costs. Their customer service is appalling. They seem to think they are doing you a favour by allowing you to deal with them! Their customer service system appears to be designed to deliberately waste your time and annoy you. Probably the worst company I have ever had the misfortune to dealt with in my life”

Helpful Report

Posted 3 weeks ago

“My elderly mother is being robbed blind by talktalk. She was with the post office but was transferred to talktalk. She is being charged for services that she doesn't have. They never respond, they won't cancel the service and they refuse to open a complaint.”

Helpful Report

Posted 3 weeks ago

“I had to arrange a new contract for my elderly father as they were completely overcharging which is very poor for elderly vulnerable customers, for years... I set up an online account for him and tried to move to a new contract from there but the deals, website and options were very poor I then rang them from my house to sort a new deal with my Dad. This took ages for the agent to sort. I then discovered it was a premium line and I had been charged a fortune to make the call! That's really poor when it's driven by their rubbish service and online options I made a complaint but they refused to refund anything. Also refused to provide a copy of the complaints policy several times! Really don't recommend!! Wont renew again!!”

Helpful Report

Posted 3 weeks ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 3 weeks ago

“I tried switching to another broadband and it fell through so the company cancelled. Ever since then TalkTalk claim they cannot make changes to my account because the other company put a switch order on my line. They have even said they are unable to cancel their services when I move house because of the supposed switch order. Horrible company BEWARE!!!!!”

Helpful Report

Posted 1 month ago

“I've had no.internet.for two days this is now the third day, the days I have rang them I've been cut off after waiting half an hr to be connected still no joy I need an engineer out were in our seventies and it's so hard to try and mend their internet for them ,when I pay each month for their service. It's so frustrating unfortunately we rely on the internet now ,It's give me permanent headache each day trying to do the impossible think a change of provider is in the air .”

Helpful Report

Posted 1 month ago

“I terminated my contract with talk talk in writing at the end of December and joined sky.I received a bill on the 30TH January for the month of February for a service I no longer have. Today talk talk have cut off my phone. My son is severely disabled and suffers from epilepsy. Should he have a fit and I need a doctor or an ambulance Icannot call and he could die”

Helpful Report

Posted 1 month ago

“Not reliable, bad latency”

Helpful Report

Posted 1 month ago

“REPORT THEM TO THE OMBUDSMAN. I deeply regret ever becoming a customer. I was with TalkTalk for many years and recently decided to switch to a new provider. Part of this process requires me to share my last TalkTalk bill with my new provider, to sort out the contract cancellation fees. I tried to download a PDF of my bill from the TalkTalk website and found that for some reason it is defaulting to showing an old home address that I no longer live at on the PDF copy. After approx. 3 hours on the phone with customer services over 2 days, I was told that it is impossible for them to provide me with a pdf copy with the right address, I was repeatedly told the only option for a digital download is for me to download the copy with the wrong billing address and the best they can do is send me a paper copy with correct address which will take 14 working days to get to me. This is outside of the window of time I need to provide this letter to my new provider. This is an abysmal service. PLEASE AVOID THIS COMPANY. For your own peace of mind.”

Helpful Report

Posted 1 month ago

“Had no wifi since 30th January due to a faulty router. Despite being told 3 times that a new router would be sent, I've still not received it. Spoke with their Customer Service numerous times but no one will tell me what the problem is and I can't get it resolved. Absolutely awful Service and I've been with them years with no problems. Am going to look to move to another provider so yet another challenge 🤔 worse company I've ever dealt with”

Helpful Report

Posted 1 month ago

“Terrible service, charge customers for products that they don't have, ignore attempts to contact them, lie constantly. Avoid this company”

Helpful Report

Posted 1 month ago

“I left TalkTalk around 2 months ago, I received a bill this morning, which obviously confused me. When checking what this bill was, I realised that my account with TalkTalk was still open, when I queried this, I was informed that TalkTalk only delete personal information and account information if the customer requests they do so. However, even when you request for this to happen, there is a chance that if their teams don’t respond within 21 days, the case is dismissed and you as the ex customer have to start the process again, on top of this, there is no way to track this process, and TalkTalk are refusing to give proof of this request being put through in writing. I’m not filled with hope that my personal data will be deleted, but for those thinking of leaving, ensure you ask TalkTalk to delete your info.”

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Posted 1 month ago

“Wifi is terrible. Never works.”

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Posted 2 months ago

“TERRIBLE SERVICE. No Wi-Fi and engineer has not arrived for multiple days in a row.”

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Posted 2 months ago

“@TalkTalk after 3 wks without my WiFi, it's finally resolved after a new router. The problem was diagnosed as a router problem within 2 days by city fibre engineer. Yet it took 3 weeks. Really POOR customer service. Can't wait to leave TalkTalk at the end of my contract. No more!”

Helpful Report

Posted 2 months ago

TalkTalk is rated 1.2 based on 1,547 reviews