Absolute shambles from start to finish!! Booked a technician to install broadband but they didn't send me a router! Then had to wait a week for it to arrive, which didn't work when it did. So they organised another technician to come out (a further 3 days away) and he couldn't sort it out because head office had lowered my speed. I then called them to request the original speed/package I asked for and they said that they would another 10 days before that would go live!! So I asked to cancel and they charged me from the originl set up date! So they basically charged me for all this hassle when I was having to work in coffee shops and find broadband else where. Absolute clowns!!