I have just had a long telephone conversation with a very lovely, patient lady called Sahar at Talktalk. I could not fault her help - the systems are temporarily down there so she was helping me through the procedure from memory. My problem was how to update my router to WPA2. I Got there in the end ! If you ring and get 'the ring back later, our systems are down 'etc just hang on and you will be connected to a human being! I rang at bang on opening time of 9am and got straight through. Nice to be able to give a good review, as most people only leave reviews to say they are displeased with the service. Credit where it's due on this occasion.