Anyone looking to join talktalk I would strongly advise to go elsewhere. I have been a customer from day 1. During lock down the cut my broadband and TV, even though I had paid in full. Then had the nerve to add additional fees even though I had been cut off from the world! Arranged a payment plan as I lost my job. They basically couldn't arrange anything affordable. They were talking over £100 pcm. Of course I couldn't keep up with this after losing my job. I then arranged a 2nd plan. Then without the blue they've just passed it to a 3rd party agency!!! Totally shocking. Thankfully the 3rd party is now paid and I've joined Sky. They were very understanding and even gave me a great discount. Much faster and customer services are excellent. Unlike talktalk who basically say you're lying at everything and anything. Be warned people!