I am totally disgusted with Talktalk. As a Talktalk customer and carer for a seriously disabled man I recommended Talktalk to him when he decided he wanted internet to stream extra TV programmes, he was with BT but the offer from Talktalk was cheaper and because that is who I use I recommended them. I called Talktalk and explained that my client was quadriplegic and required a constant telephone line for his alarm system for when he falls and needs help during the hours he has no carer. I was assured that the changeover would be seamless, and he would definitely not be without a phone line, they said that when they went live BT would drop out. His going live date was two days ago 9/11/2000 and we were told that it could be up to 12 midnight before it went live, BT disconnected him at 10am, but he never went live with Talktalk, I called yesterday morning and explained fully that this man required a phone line 24 hours a day, but was told that they could not get an engineer to come until today between 1pm and 6pm, Guess what, No engineer has come despite being assured twice today in chat on theie website that an engineer was on his way. This sham of a company have left a very vulnerable man scared out of his wits that he will require help and won’t be able to get it, he has no verbal communication so the alarm is his only way of letting others know he requires help. I will be calling BT first thing in the morning to see if they can assist, but no doubt TT will have control over his line. I have never had a problem with Talktalk, but now that I know what to expect from their customer service should I get a problem I won’t be hanging around, my contract was up months ago so I am free to go and I will be. Hang your head in shame TalkTalk Customer Service Department. I will be posting this on all the local and national disabled groups on both Facebook and Twitter.