DO NOT GO WITH THIS COMPANY. They do not do things legitimately. We have cancelled our account with them as first of all they lied to us when we signed up saying that they will offer us all the Asian channels as part of their TV package. When we signed up we were only given 4 channels. That's it. We then called to cancel and went to Sky who offer over 60 asian channels and we were told there would be now no further charges as we had paid up to date for our usage which incidentally was £41 for only 22 days including engineer visit. A month later we then received a further bill by email ( they do not send anything in the post) for £25 and a month after a bill for £37. NOW when you ring to complain and question this they only have call centre agents in South Africa and the Philippines. These people first of all do not speak English well which immediately becomes an instant drawback but on top of this you are unable to register a complaint because they will not escalate the call. From my personal experience it was clearly apparent there was no apparent process to escalate the call upwards as all they said was repeatedly "l am now going to pass you onto another department". This then led me to believe that there were no supervisor or managers on duty which probably means the agents can do whatever they want. Ask yourself this. Would you really trust these kinds of people with your personal account details and financial details??? Another thing that annoyed me was their continuous repetition of " Please bear with me" There will then be an continuous 1 minute silence and they will then just repeat the same information over and over again without even answering your question. This was extremely frustrating and off course a waste of time. We are now still awaiting a call back from them to try and resolve our issue. This company do not do things the right way. They will try and cheat you. AVOID!!