So I tried to cancel their broadband because I've moved. I've done this before with Sky, BT and Now TV who just cancelled it at my request straight away. Then here comes TalkTalk. Called yesterday to cancel, told me their system was down so nothing could be put through. Rude customer service who barely understood anything and sounded like he just wanted to school me. Changed to live chat today. First person kicked the ball down the line to Loyalty department. The guy in Loyalty department tried so hard to sell me new contract like his life depends on it. Not me, okay, how about your friends? your families? your landlord? the new tenants coming to my old place? (like I know them?) blahblahblah. Well how about my dog or the random screaming seagulls on my roof? When he finally realised it's over by kicking the ball down to Retention Department. It took them another 20 minutes just to come back saying their system was still down and the only thing they can do is to arrange a call back when their system is back up?? Then it comes the 30 day notice period, never clearly stated when signing up but hiding in the middle of a 17-page long T&C. Never ever had such problems with any of my previous suppliers. Okay I'll give you this one. My bad for not treating your mighty company as a potential scammer and scrutinise every word you put out there and gave up when I had the chance. Not to mention that their broadband was not great either and do bear with them if you found your internet down every other week The way they try to retain customers is an absolute disgrace. Never ever again and I'll make sure my experience is shared with as many people as possible.