THE ABSOLUTELY WORST INTERNET COMPANY IN THE WORLD!!! I usually never do this but after the experience that i had with this absolute joke of a company i have no choice but to warn everyone who's thinking about joining. I joined TalkTalk because sadly that was the only option i had at the time due to me moving in to a new build property which has the absolute worst connection issues. Plus, £17.99 a month wasn't a bad deal so what could go wrong? First 6 months the WiFi was fine, not the best but no complaints. After another 6 months went by, the connection started to get funny so because of this i requested for a TalkTalk engineer to come and check out the problem. They went through the terms and conditions and explained that somebody would have to be at home and if nobody is then TalkTalk would charge me. I understood fully and made sure my wife was at home that day because i had a shift at work that day. The engineer arrived and checked everything and said that TalkTalk will get back to us with an update. That very night i received a message from TalkTalk telling me that everything is fine and that there was nothing else needed to be done on my side. Now knowing the reputation of TalkTalk i decided to contact them and confirm that everything was fine and i wouldn't be charged for anything since the engineer successfully done his job. They assured me that i would not be charged for anything and i can resume using the internet as usual. I gave them the benefit of the doubt and left it that. Notice by the way, how 'I' as a customer went out of my way to make sure that 'THEY' don't make a mistake. On billing day, you wont believe it, they went ahead and charged me the amount that they would have charged if nobody was at home 😡😡😡 i called TalkTalk's customer crappy service and asked what the hell they are playing at. After passing me around to 4 different departments i finally got through to a manager who i explained everything to and guess what he said?....... 'It' s your fault for not checking your monthly statement' 😲😲😲😲 can you believe this guy? I blasted him and told him how dare he blame the customer especially since i made all the effort to make sure that they don't overcharge me. Now they refunded me which is fine but what they didn't realise is that I'm a student and live on a very tight budget, so therefore, i went in to an overdraft because of there stupid and careless mistake. When i called them and explained that they would have to pay the bank charges as well since NatWest charge £6 a day for being on overdraft and TalkTalk refunded me 2 weeks later, so the charges built up quite a bit. After a ton of transfers from department to department i decided to give up since i knew i wasn't going to get anything out of these useless buggers. I would just remain patient until my contract comes to an end and i would leave. But, can you believe that I'm having to suffer because of an Internet company 😭😭 1 month before my contract ends i called up CrapTalk's customer service to let them know that I'm going to leave and that they should cancel my contract as soon as my last month is up, again, they assured me that they would do that but guess what?...... Yep, that's right, they didn't cancel the account! A month later i see on my bank statement that these guys have charged me the original price of the internet which i think was about £35.99. I couldn't believe it 😳 how can this company be this damn stupid? Just how? How is this company still running when they cant even cancel a damn contract. I called them up again and explained that I'm absolutely livid and cant believe they didn't cancel my contract. The agent tells me that apparently nobody had cancelled my account and that there was no info on me requesting to cancel 🤬🤬🤬🤬🤬🤬 At this point i just started laughing hysterically, i told them that they record there calls with customers so all they had to do was go through the call chat and listen for themselves. They put me on hold for 15 mins and then came back and said that they apparently couldn't access the call (LIARS) but they appologise for the mistake and will not charge me and end our relationship on that. I requested for them to send me an email to confirm that my account was cancelled but guess what, they are apparently not allowed to do that 🙄🙄 typical, you can charge people for nothing but cant send a simple email 🤣🤣🤣 Sick people 2 months later, i now have debt collectors sent by TalkTalk to recover £35 for a service i haven't even used in 2 months 🤣🤣🤣 You cant make this stuff up folks. JUST SO YOU KNOW TALKTALK, IM NOT PAYING YOU JACK! I WANT THIS CASE TO GO TO COURT SO I CAN SUE YOU FOR ALL THIS DISTRESS THAT YOU'VE CAUSED ME. I WILL FOR THE REST OF MY LIFE MAKE SURE THAT NOBODY I LOVE WILL EVER JOIN YOUR DISGRACEFUL COMPANY. SEE YOU IN COURT!!!