This company is not even worth half a star! I have been a reluctant Talk Talk customer for a few years. I was offered broadband at a reasonable price and purchased from this company (bad decision on my part). From the moment I had connection the service was average at best. The connection would drop daily and after several calls to them fobbing me off every time I just allowed this to happen (I honestly could not be bothered to try and speak with them anymore). I stayed with Talk Talk (I must have been mad) as I was offered even faster broadband and was assured that the issues I was experiencing would be resolved with the faster service. Unfortunately for me this was not the case and the signal kept dropping daily. I decided to cancel with them at the end of my 18 month contract and attempted calling them again. They would simply not listen to me and again, would try to fob me off. The calls I made to the customer service teams were answered by staff who can barely speak basic English and asking for anything is practically impossible, as they always need to ask a Manager for approval (why not just put me through to a Manager?. Finally, I managed to cancelled 30 days ago and guess what? They are still taking money from my account, even though it is cancelled. I called them and waited 20 minutes to speak with someone. They finally answer and say that they are experiencing technical difficulties and are unable to assist me. No offer to call me back as they stated that they are just far too busy (these are the words of the customer service team). I would strongly recommend anyone looking to use this company think very wisely as I can guarantee you that they will not offer a service that you would expect. Look at the reviews and see for yourself! I WOULD AVOID AT ALL COSTS!!!!! Also, the poor person at Talk Talk who replies to negative reviews - Please don't bother asking me to contact the Talk Talk community. You know that you are completely useless as a company and need to get your act together in these difficult times. HALF A STAR AT BEST .....