AWFUL COMPANY AVOID Switched my elderly parents to Simple Telecom in October. Talk Talk released my parents number too early, so they were left with no service for 18 hours. Then continued billing them! Sent various emails, thank goodness I got my parents to cancel direct debit! Even sent them screenshot of Simple Telecom order but refused to accept my parents had left. My dad who is 89 told them to stop calling and authorised them to talk to me. Guess what they ignored this! Asked for written response to our complaint but never got it. They are required by law to issue a letter of impasse and adjudicator details.. never received. Finally on phone for over hour to a person who barely spoke english, gave robotic answers and persistently put on hold. Said he was the most 'profitable' agent they had? They have now agreed to 'disconnect' my parents, good luck with that one! And waived 'outstanding' charges. Absolutely disgusting. Will report to Ofcom.