I wouldlike to thank Talk Talk for not having an approachable office in England. If they had have done I would have gone to their office and murdered someone. my wife and I are in our 70s they made our life absolutly hell demanding that we pay a bill that we had already paid. They denied we had paid it even when we sent them a copy of the receipt. They threatened us with balifs, court appearences, that they were going to sue us in court. that they were going to remove all our furniture. After montghs and months of their threats my wife was suicidal. We went to CAB. The lady there said that she alone delt with about 12 complaints per day. It took her one hour 12 minutes to talk to a manager. After explaining the situation to him , he said just give me a few minutes.. She told him not to disconnect her as she was logging the call. He went away but came back 5 minutes later to tell her. He didnt know what the problem was as my wife and I had sent Talk Talk a discontinue letter 3 months ago? and that we were all paid up. On that day if I could have got my hands on the person who had made our lives unbearable for the last 3 months I would have killed them. Talk Talk put us through hell. If you want to visit Hell...join Talk Talk