My Mother In law had a connection speed of 08.mbs paying 42pounds a month for nearly 7 years!! Advised her to cancel while I sorted out a new isp for her in November. She advised she would have nothing to pay from dec31st only to be bombarded with texts about owing 42pound! we were then told 31 pounds was credited and we owe 11pounds-WTF! After two hours of customer service breaking down the bill, telling us why we owe from January the 22nd-31st of decmber (Its the 11thJan) and not answering any questions I asked to speak to mamangement-then after a 50minute wait they decided to credit the 11 pounds back on the account! This company is an absolute joke no word of a lie. Avoid them at all cost or you will loose your sanity...I wouldn't give them a star if I could...