TalkTalk are a total disaster, unable to provide a reliable broadband service for which they charge. Solutions offered are online, whereby you are offered a choice of upgrading to a "game-changing Wifi Hub" or "Faster Fibre" - both of which come at a cost with no improvement in service. Further on line choices when clicking for help are "Visit the Service Centre" which only confirms multiple issues or "Ask the Community" which shows that thousands of others are having similar problems. There is a reduced service team available and no option to ask for call back or email from customer services! When by some miracle I managed to get hold of customer services, they tortured me for 2h with a series of well known steps (eg switching on and off the box), eventually agreed to send an "top engineer" at my cost. I agreed, and they sent an engineer one week later who spend a total of 5 minutes in the house before declaring everything was fine, one week later still with no solution. Ground Hog Day! Dr Ramin Baghai-Ravary