Terrible, awful, completely useless company. We have had ongoing issues with our WiFi for about 3 months now. It is beyond a joke. We’ve now had two engineer visits. First one was openreach who arrived, fiddled around with the line outside for about 5 hours and then disappeared never to be seen again without saying a word and with the issue still not fixed. Talktalk engineer came a few weeks later, all the while we still don’t have internet, looked at the router and then said it was an issue with the line so an openreach engineer would have to look at it (Going round in circles here) - but he didn’t bother to get this booked for us. Also, ever since TalkTalk engineer visited - the internet will not connect to the TV as it did before. We don’t use this very often, but that is not the point. It is the principle. Fast forward to today, couple months later, still no reliable internet - still cutting out intermittently and not getting the guaranteed speeds. Having another openreach engineer visit over the weekend, but I have 0 hope that it will solve the issue. Oh, and I must not forget to mention - one of the customer service representatives spoke to me like I was a complete moron for not knowing exactly what a micro filter was. (Who knows that?!) He had me unplugging and plugging things back in - what if I was an elderly woman? What if I was physically disabled? Get an engineer out and look at the problem yourself!! He was definitely trying to insinuate we had done something to the in-home set up - when we haven’t even touched it since a talktalk engineer installed it a year ago!!! Spoke to more representatives since who are much nicer, but that bloke was a proper wind up. Wish I’d got his name so I could place a formal complaint to his manager. This company are a bunch of cowboys who have no interest in supplying the correct service. I work in customer service myself and have experience in a call centre, so hate when a customer has a good whinge and understand that handling calls all day can be very very mentally tiring - but my god!! This company deserves every bad word that’s said about them. Close them down. Awful awful company.