I signed up to TalkTalk on 15th December, to go live on 16th Feb. As of the 15th I still hadn't received my router or a tracking number for Yodel to check it's status, so I contacted live chat for an update. They told me that my router was on it's way and could arrive up to 6pm on the 16th. It's now the 16th, so I got back on to live chat to follow up as nothing received yet. After 30 minutes on a chat I'm then told, and I quote: "Thank you for staying on the chat looking into the account the order was set to be live on the 16-02-2021.However there was a external delay on the line at the cabinet exchange.I have checked the order and it's delay with line plant record team and I have escalated to the team and please check back on 18/02/21 the order will be progressed and once the order will will than dispatch the router and book an new engineer appointment." In short, they can't even tell me when my service will go live till the 18th when they may or may not send me my router! DD cancelled as of tonight so they can't take any money and writing this while on live chat to their cancellations dept (retentions) who are taking so long to reply to each message that I have time to do so! Worst service ever.